Front Desk Agent

Crowne Plaza Farmington Hills
Farmington Hills, MI
Full Time
How would you like to work at a newly renovated Hotel that believes in taking great care of our team member? Sound good? Then you may be just the person we are looking for here at the Crowne Plaza Farmington Hills- Novi. We offer some of the best wages and benefit package in the industry. We take great care of you so that you can take amazing care of our guests.

What will you be doing as a Guest Service Agent?

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.
Position Responsibilities and Duties:
* Greet and welcome guests upon arrival.
* Register guests into the computer, verifying reservation, address, and credit information. Promote the IHG Rewards Program and provide recognition and benefits to all present members.
* Accept payment for guests’ accounts both at the time of registration and at checkout.
* Maintain a house bank and make a deposit and accurate report of receipts daily.
* Cash checks and exchange currency for guests.
* Issue key to and control entrance of safety deposit boxes.
* Post miscellaneous charges as requested.
* Assist guest with information regarding hotel facilities and local attractions.
* Book reservations for those guests who approach the Front Desk.
* Performs all other duties as assigned

Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Equal Employment Opportunity (EEO) Notices:

Accessibility Assistance
If you are an individual with a disability and need assistance completing the online application, please call 703-563-4395. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to Please include “Applicant Accommodation Request” in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
Crescent Hotels & Resorts participates in the Electronic Employment Eligibility Verification Program. E-verify posters: English / Spanish. Right to Work Posters: English / Spanish