Bell/Luggage & Valet Attendant

Metterra Hotel on Whyte
Edmonton, AB
Full Time
Metterra & Varscona Hotels on Whyte are looking for an exciting & enthusiastic addition to our Guest Experience team!
The Bell Service Agent is a front-line professional that welcomes guests to the hotel, maintains complete control of front entrance and lobby areas. The Bell Service Agent must represent the hotel through excellence in guest services and possess a complete knowledge of all aspects of the Guest Service department, the hotel, the city and attractions.

Valet park and retrieve the guest’s vehicle to/from hotel parkade or parking lot.
Show guests to room assisting them with their luggage.
Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
Check luggage for hotel guests both for day and overnight.
Perform floor and security checks for all public areas, guest floors and back areas.
Open doors and greet guests in a friendly and courteous manner.
Maintain the cleanliness of the lobby, baggage room and public areas in front of the hotel.
Maintain an open communication line through all shifts by proper use of intershift log.
Deliver room service, amenities and packages as required. Daily restocking of in-room minibar.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Equal Employment Opportunity (EEO) Notices:

Accessibility Assistance
If you are an individual with a disability and need assistance completing the online application, please call 703-563-4395. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to Please include “Applicant Accommodation Request” in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
Crescent Hotels & Resorts participates in the Electronic Employment Eligibility Verification Program. E-verify posters: English / Spanish. Right to Work Posters: English / Spanish